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The operatingsystem formodern hospitality.

A carrier-grade internet gateway, built into the platform — not a separate vendor, a separate console, or a separate bill. PMS, POS, housekeeping, revenue, and carrier-grade WiFi / networking — unified in one platform. One login, one database, one bill.

Operational trust

Software that won't be your 2 a.m. incident.

StaySuite is engineered against the failure modes that break hospitality software at 2 a.m. — not against a vanity uptime number. Here is what your team can count on.

What your team can count on
Always available

The front desk never goes dark. If one part of the system has a problem, the rest keeps working — your team keeps checking guests in and out.

Scales with your portfolio

From one property to a growing group, the platform holds. No re-platforming at a threshold, no ‘you’ve outgrown us’ conversation later.

Updates without downtime

We ship improvements continuously — without scheduling maintenance windows that interrupt your operations. New capabilities appear as options, not interruptions.

Fast everywhere

Your team and your guests get a responsive experience wherever they are. Every screen shows the same live truth, instantly.

Current status

StaySuite is hardened through sandbox testing and live deployments with hospitality groups. Operational telemetry (uptime, response volume, incident history) is available to customers under NDA. We publish what we can stand behind, not vanity numbers.

Telemetry shared under NDA
Product Ecosystem

Explore how StaySuite's unified core connects every module — click any node.

One platform. Every system. Zero seams.

StaySuite is not a PMS with bolt-ons. It is a unified operating system where operations, guest experience, revenue, automation, intelligence, and connectivity share one real-time core — including a carrier-grade internet gateway built in, not bought separately.

One platform. Not a PMS with bolt-ons — a unified operating system where every module shares the same data, the same real-time core, and the same engineering rigour — including the gateway.

Enterprise Gateway · USP
Connectivity & Gateway

Enterprise internet gateway — captive portal, AAA/RADIUS, bandwidth, firewall, VLAN. Carrier-grade networking built into the platform, not bolted on. The same engine carriers and ISPs run, shipped natively inside StaySuite.

Captive portal & AAA/RADIUS
Bandwidth & FUP management
Firewall, NAT, VLAN
Multi-WAN & load balancing
1 / 8Hover the diagram to navigate
StaySuiteCore OS
Named integrations

Generic "ecosystem" claims are easy. Named integrations are real. Below are the partners StaySuite connects with today — every connector below is built and live.

Booking.com
OTA / Channel

Two-way availability, rates, and inventory sync. Bookings flow into StaySuite in real time.

Expedia Group
OTA / Channel

Expedia Rapid API integration for rate plans, availability, and reservation ingestion.

Airbnb
OTA / Channel

Listing sync and reservation import for short-stay and serviced-residence operators.

Stripe
Payments

Card tokenization, payouts, and refunds via Stripe Connect. PCI scope reduced to SAQ-A.

Adyen
Payments

Unified acquiring for multi-currency hospitality groups with property-level settlement.

Legacy PMS migration
Migration

Schema-mapped extraction for properties migrating off any legacy PMS. Open-format export, no lock-in.

Reservation & guest data import
Migration

Reservation, guest-profile, and stay-history import from your current system — field-by-field mapping.

Open-format data export
Migration

Your data, in open formats, on demand — a documented exit process from day one.

Square POS
POS / F&B

F&B and retail POS integration with auto-routing to guest folios and revenue centers.

Toast POS
POS / F&B

Restaurant POS integration for hotels with on-property F&B and banquet operations.

Assa Abloy / Salto
Access / IoT

Smart-lock integration for mobile check-in and contactless room access.

Twilio
Comms

SMS and voice for guest messaging, OTP, and operational alerts via a single API.

SendGrid
Comms

Transactional and marketing email with templated guest journeys.

Guestline / Pegasus
CRS / Channel

Central reservation system sync for groups with complex rate-code and allotment structures.

Real-time Event Sync
Extensibility

Trigger your other systems the moment something happens in StaySuite — a booking, a check-in, a rate change.

Open Integration Surface
Extensibility

Connect StaySuite to anything you already run. Every capability your team uses in the UI is available to your integrations too — one consistent surface.

Don't see a partner you need? StaySuite connects to virtually any system you already run — if it can connect, we can wire it in. .

+N
Architected for a portfolio
StaySuite is the first. The ecosystem extends to every product CRYPTSK ships.
stay tuned →
The difference

Hotel operations and the network beneath them, on one platform.

Every other PMS stops at operations. StaySuite goes further: a carrier-grade internet gateway is built into the platform. No separate WiFi gateway vendor. No third-party AAA. One vendor, one support number, one bill.

Every other PMS
The patchwork stack
5+ vendors
PMS vendor
Separate database
WiFi gateway vendor
Separate console
AAA / RADIUS vendor
Separate console
Billing vendor
Separate ledger
CRM vendor
Separate database
POS vendor
Separate API
Brittle integrations between every pair of boxes
Nightly sync gaps — guest data drifts overnight
Multiple logins, databases, support numbers, invoices
Finger-pointing at 2 AM when something breaks
StaySuite
One unified platform
1 vendor
StaySuite Core OS
One database
PMS
Operations
Reservations · folio · housekeeping · POS · revenue
Gateway
Enterprise Gateway
Captive portal · AAA · bandwidth · firewall · VLAN
Real-time sync
Native integration — same database, same engineering team
Check-in provisions WiFi instantly, check-out revokes it
One login, one invoice, one onboarding
One support number for PMS + WiFi + POS + door locks
Carrier-grade lineage

The same carrier-grade networking technology that runs ISPs and telco networks — embedded natively in StaySuite. This isn't a toy gateway bolted onto a PMS; it's the engine carriers run, shipped inside the platform.

Lockstep integration

Check-in instantly provisions WiFi. Check-out instantly revokes it. No middleware, no nightly sync — operations and networking share one database. The front-desk action and the gateway action are the same transaction.

Module 02 · Connectivity

A carrier-grade gateway, built in.

No separate WiFi gateway vendor. No third-party AAA. Everything below ships with StaySuite — one vendor, one support number, one bill.

30+ connectivity capabilities
Access Control5
  • Captive Portal
  • AAA / RADIUS
  • OTP Authentication
  • Identity Verification
  • GDPR Consent Capture
Network Core6
  • DHCP Server
  • DNS Server
  • Firewall
  • NAT / SNAT
  • Application Control
  • Content Filtering
Bandwidth & Capacity6
  • Bandwidth Management
  • Fair Usage (FUP)
  • Multi-WAN
  • Load Balancing
  • VLAN Management
  • IP Pool Management
WiFi Operations5
  • WiFi Management
  • WiFi Access
  • WiFi Heatmap
  • Device Registration
  • Pre-Arrival WiFi
Monetization5
  • WiFi Billing
  • Bandwidth Upsell
  • Ad Campaigns
  • Partner WiFi
  • Package Management
Monitoring & Insights7
  • Network Monitoring
  • Health Alerts
  • Gateway Diagnostics
  • Revenue Analytics
  • Guest Surveys
  • Blocked Devices
  • Reports
No competitor offers this.

Every other PMS stops at the PMS. StaySuite is the only one with a carrier-grade gateway built in.

StaySuite Deep Dive

One platform. One operating system.

Every module shares a single real-time core. No sync lag, no duplicate data, no bolt-ons. This is what an operating system — not a PMS — looks like.

Module

Property Operations

PMS + Housekeeping + Maintenance

A single source of truth for every room, reservation, and workflow. Front desk, housekeeping, and maintenance orchestrate from one real-time core — no sync lag, no duplicate entries.

Real-time room status & availability
Drag-and-drop housekeeping board
Automated maintenance ticketing
Multi-property inventory sync
Module

Guest Experience Engine

Check-in → Checkout → Loyalty

Design end-to-end guest journeys that feel effortless. Mobile check-in, digital concierge, in-stay messaging, and post-departure loyalty — every touchpoint orchestrated, none left to chance.

Contactless mobile check-in/out
AI-powered digital concierge
Two-way guest messaging
Automated loyalty tier progression
Module

Revenue Intelligence

Dynamic Pricing + Yield

Stop leaving money on the table. Demand forecasting, competitor signal ingestion, and automated rate optimisation ensure every room sells at the right price on the right channel.

ML-driven demand forecasting
Competitor rate monitoring
Automated rate adjustments
Channel parity enforcement
Module

Automation Studio

Visual Workflow Builder

If-then workflows that run your operations without human delay. Trigger-based, cross-module, and visual — automate the 80% so your team focuses on the 20% that matters.

Drag-and-drop flow builder
Configurable trigger templates
Cross-module condition chains
Smart escalation & routing
Module

Analytics & BI

Live Dashboards + Reports

Every metric you need, live. Custom dashboards, cohort analysis, executive reports, and AI-assisted anomaly detection — so you make decisions with data, not gut.

Real-time operational dashboards
Revenue & ADR cohort analysis
Exportable executive reports
Anomaly detection alerts
Module

Integration Mesh

OTA · POS · Payments · IoT

Connect everything through one API surface. OTAs, payment gateways, POS, channel managers, smart locks — StaySuite orchestrates the ecosystem so your data flows, not your manual entry.

Bi-directional OTA sync
Payment gateway abstraction
POS & F&B integration
IoT & smart-lock bridging

Every module is live, production-hardened, and connected to the same real-time core. See the full architecture.

Product tour

See StaySuite before you talk to anyone.

A self-serve walkthrough of a single guest stay — from booking to checkout. Click through each step to see what your team sees. No demo call required.

staysuite.app/reservations/new
New reservationToday · 14:32
Live
AM
Mr. Arjun Mehta
Booking.com· Conf #BK-88213
Confirmed
Room
Deluxe Ocean Suite
Dates
12 Mar — 16 Mar · 4 nights
Rate
$340 / night
Total
$1,360
Channel sync · 46 OTAs 1 transaction
Booking.comExpediaAgodaAirbnbHotels.comTrip.com+8 more
01

Annotation · Two-way channel sync — availability updates push to all 46 OTAs in one transaction.

Step 1 / 6

Ready to see StaySuite against your own operating reality? We'll walk you through it on a real dataset, not a curated demo.

Built for your role

Built for the people who actually run the hotel.

Every role sees hospitality differently. The GM measures it in 2 a.m. phone calls. The revenue manager in parity. The CTO in API surface. StaySuite is built to speak to each — without forcing one team's language on another.

Persona

Operations

For General Managers, COOs & Front Office Managers

“Night-audit failures, overbookings, disconnected housekeeping and front desk.”

What StaySuite is built to give you

Unified front desk, housekeeping, and maintenance in one workflow — designed to keep the floor running without radio calls or back-office terminals.

  • Real-time room status shared across housekeeping tablets and the front desk
  • Automated night-audit with shift-close reconciliation and exception-only review
  • Mobile tablet flows for staff on the floor — no back-office terminal required
  • Atomic room-locking at assignment, so two staff can't claim the same room
Persona

Revenue

For Revenue Managers & Chief Revenue Officers

“Channel desync, manual rate updates, OTA commission blind spots.”

What StaySuite is built to give you

A dynamic pricing engine with per-property guardrails and a channel manager built to keep parity in real time — no cache lag.

  • Dynamic pricing engine with per-property guardrails and override audit trail
  • Channel manager with real-time inventory sync — no cache lag, no double bookings
  • OTA commission ledger tied to every booking, with automated dispute packaging
  • RevPAR, ADR, and pacing dashboards at property, region, and group level
Persona

IT & Engineering

For CTOs & IT Directors

“Brittle integrations, vendor lock-in, no API access, blind to incidents.”

What StaySuite is built to give you

An open integration platform with audit trails on every action and observability built in — engineered for your team to own, not rent.

  • Open integration platform with real-time event sync for every state change
  • Connected ecosystem for OTAs, POS, payments, and IoT devices
  • Structured audit logs and incident visibility across every property
  • Role-based access with SSO and granular permissions per team member
Persona

Finance & Procurement

For CFOs & Procurement Leads

“Five vendor contracts, surprise implementation fees, opaque pricing.”

What StaySuite is built to give you

One platform designed to replace three to five tools — with transparent pricing and an exit plan spelled out up front, not buried in a contract.

  • One platform replacing PMS, channel manager, housekeeping app, and revenue spreadsheet
  • Transparent per-room or per-property pricing — no hidden implementation line items
  • Defined implementation scope with phased milestones and parallel-run validation
  • Data portability, documented exit terms, and multi-currency invoicing
Start here — the section COOs ask us about most
Operational Depth

We speak hospitality, not just software.

These are the failure modes that break hospitality software at 2 a.m. — the ones a GM remembers by name. StaySuite is architected for each of them. No theoretical pain points, no vendor-speak; just the operational reality of running a property, and the design choices made to handle it.

Hotel front desk during the 2 a.m. night audit — lone agent, glowing dashboard, empty lobby
/02:00 — night audit
The hour that breaks hospitality software.
02:00 local
01

Overbooking & channel desync

“Two guests, one room, because the OTA cache lagged.”

StaySuite

Single-source inventory with atomic channel updates. StaySuite is designed to push every availability change to every channel in one transaction — no cache lag, no race conditions, no walk-guest compensation at check-in.

02

Night-audit reconciliation

“Three staff, four hours, one spreadsheet that never ties out.”

StaySuite

Automated night-audit with auto-reconciliation across PMS, POS, and payment ledgers. Exceptions queue for review; everything else closes itself — designed to free the night team for guest-facing work.

03

Housekeeping SLA breaches

“Ready rooms sit empty while dirty rooms get assigned.”

StaySuite

Real-time room status sync between housekeeping tablets and the front desk, with auto-prioritization by guest arrival time — so the next room cleaned is always the next room needed.

04

Walk-in vs reservation conflict

“Front desk assigns a room the system already held.”

StaySuite

Atomic room-locking at assignment. A room is either available or it isn't — conflict prevention at the moment of assignment, not conflict detection after the guest is already walking to the door.

05

Group & block management

“A 40-room wedding block that the PMS can't enforce.”

StaySuite

Group blocks with enforced allotment, auto-release rules, and attrition tracking — designed to honor contracts without a side spreadsheet and without staff manually releasing rooms at midnight.

06

Multi-currency revenue pooling

“Resort group revenue trapped in 6 per-property silos.”

StaySuite

A group-level revenue engine with multi-currency pooling, configurable exchange-rate sources, and per-property guardrails — engineered to roll up across properties without nightly ETL or finance owning the reconciliation.

07

OTA commission reconciliation

“12% commission that nobody can trace to a booking.”

StaySuite

A commission ledger tied to every booking, with automated dispute packaging — designed to make every commission line traceable to a folio in one click, so disputes come with evidence attached.

08

Maintenance blind spots

“A broken AC that becomes a 1-star review.”

StaySuite

Maintenance tickets linked to rooms and guests, with SLA tracking and automatic escalation to the ops manager when a ticket ages past threshold — designed to surface the broken AC before the guest checks in, not after they check out.

Today: These are the operational patterns the platform handles — built and hardened through sandbox testing and live deployments. Ask us about any of them and we'll show you the platform, not a slide.

Industry Solutions

Built for the businesses that can't afford downtime.

StaySuite is built for hospitality — every segment of it. From a single boutique hotel to a multi-brand resort group, the same platform serves every vertical below, today. Other industries will be served by future CRYPTSK products, not StaySuite.

Hospitality diversity — boutique hotel, tropical resort, and chain hotel tower
leftBoutique
centerResort
rightChain
hospitality only
Hotels
Full-service property operations
Resorts
Multi-experience guest journeys
Hotel Chains
Multi-property central control
Serviced Apartments
Long-stay operations & billing
Vacation Rentals
Distributed portfolio management
+ moreCRYPTSK products ahead
How It Works

A day in the life of StaySuite.

Scroll to follow the flow ↓

Guest arrives
/arrival — Booking to room in 90 seconds.
Step 01

Guest arrives

Mobile check-in, digital key, and a personalised welcome — before they reach the front desk.

From booking to room in under 90 seconds.
02
Operations respond
/ops — Housekeeping, maintenance, dispatch.
Step 02

Operations respond

Housekeeping re-prioritises. Maintenance auto-dispatches. The front desk sees real-time status — no radio calls.

Automated orchestration, zero lag.
03
Revenue optimises
/revenue — Dynamic pricing across every channel.
Step 03

Revenue optimises

Demand shifts trigger rate adjustments across every channel. Competitor moves are absorbed in real time.

Every room, every night, the right price.
04
Intelligence compounds
/intelligence — Patterns that compound nightly.
Step 04

Intelligence compounds

Guest preferences persist. Revenue patterns deepen. Operational bottlenecks surface. Each cycle makes the next one smarter.

The system that gets better on its own.
Capability Comparison

One platform vs. the legacy stack.

We won't name competitors — we'll describe what you're actually paying for today, and what StaySuite consolidates into a single platform.

Capability
The legacy stack
What you assemble today
StaySuite
One platform
What you're buying
PMS vendor + WiFi gateway vendor + billing vendor + CRM vendor + POS vendor — five contracts, five logins, five support numbers, five invoices. Brittle middleware between them.
PMS + Enterprise Gateway + POS + CRM + Billing — one platform, one vendor, one login, one database, one bill. Built together, not bolted together.
WiFi & Networking
Separate WiFi gateway vendor with brittle integration to the PMS. Captive portal, AAA, and bandwidth policies live in a separate console that the front desk can't see.
Carrier-grade gateway built in — captive portal, AAA/RADIUS, bandwidth, firewall, VLAN. One database with the PMS: check-in provisions WiFi, check-out revokes it. No middleware, no nightly sync.
Vendor accountability
5+ vendors, finger-pointing at 2 AM. When the WiFi drops and the PMS can't see it, the gateway vendor blames the PMS vendor and the PMS vendor blames the gateway vendor. You're the integrator.
1 vendor, one support number for PMS + WiFi + POS + door locks. If something breaks — anywhere in the stack — there is exactly one number to call, and exactly one team accountable for the fix.
Data model
Guest, reservation, and revenue data scattered across five databases that never quite agree.
One shared data model — every screen, every report, every integration reads from the same source of truth.
Integrations
Middleware, custom connectors, and per-integration fees to make the pieces talk to each other.
Connected ecosystem built in — OTAs, payment processors, POS, smart locks, and IoT devices all link through one integration hub.
Reporting
Manual exports into spreadsheets, or a third-party BI tool licensed separately.
Reports and business intelligence built in — live dashboards, revenue analytics, and operational KPIs across every property.
Multi-property groups
Often retrofitted onto a single-property tool — group consolidation is a project, not a feature.
Group, property, and unit hierarchy from day one — consolidated reporting and cross-property operations are built in.
Upgrades
Coordinated downtime across multiple vendors, re-training, and broken workflows on major version jumps.
Updates arrive without disruption — new capabilities appear as options your team can adopt when ready, not mandates.
Pricing model
Per-room fees for each tool, plus integration costs, plus middleware, plus the BI layer.
Per-room or per-property — every module included. No integration tax, no middleware line item.
Data ownership & exit
Export is often limited or proprietary; leaving means starting over.
Full export in open formats, with a documented exit process — your data, on demand, whenever you want it.
Current maturity
The legacy stack is mature and battle-tested — we won't pretend otherwise.
StaySuite is in production — modern platform, honest commercial model, personal migration handling.

← Swipe to compare all capabilities →

The honest version

StaySuite is in production, but it is newer than the stack you run today — we won't pretend otherwise. The legacy stack you run today is mature and proven — we respect that. What we offer is a modern, unified platform, an honest commercial model, and a team that will personally handle your migration. If your legacy stack still serves you, keep it. If you want a partner building the next generation, we should talk.

Why StaySuite

Six reasons hotels choose StaySuite.

The cumulative business impact of running one platform instead of a patchwork. Each metric below is the structural outcome of unifying PMS, gateway, and operations — not a marketing claim.

01 / 06
−40%
Lower TCO

Replace 3–5 vendor contracts with one subscription

PMS, WiFi gateway, billing, CRM, and POS — five line items become one. Customers report a 30–45% reduction in total cost of ownership within the first year, driven by retired licenses, retired middleware, and retired integration spend.

02 / 06
5 wks
Faster onboarding

Structured 6-week implementation, zero disruption

Dedicated migration team runs a structured 6-week implementation with parallel-run validation. Your live operations keep running on the legacy stack until cutover is signed off — the cutover night is a formality, not a fire drill.

03 / 06
1 vendor
Single accountability

One support number for PMS, WiFi, POS, and door locks

When something breaks at 2 AM, you call one number. No more finger-pointing between the PMS vendor and the gateway vendor about whose fault the WiFi drop was. The same team owns the entire stack — end to end.

04 / 06
Real-time
Native integration

Operations and WiFi share one database

Guest check-in instantly provisions WiFi. Check-out instantly revokes it. POS charges post to the folio in real time. No middleware, no nightly sync, no drift between systems — operations and networking are the same transaction.

05 / 06
+18%
Revenue uplift

Built-in revenue management + bandwidth upsell + ad campaigns

Dynamic pricing, channel parity enforcement, bandwidth-tier upsell, and in-portal ad campaigns open new monetization streams that the patchwork stack can't coordinate. Average customer sees 12–22% incremental revenue per room.

06 / 06
GDPR
Compliance built-in

Identity verification, consent, audit logs — shipped natively

Identity verification, GDPR consent capture, audit logs, and role-based access ship natively. Compliance is a feature, not an afterthought bolted on with a separate vendor and a separate invoice.

Metrics above are customer-reported ranges and averages — not third-party audited figures. We will share detailed, attributable outcomes with serious buyers under NDA, as part of your evaluation.

Run the numbers on your own stack.

Bring us your current vendor list and per-room costs. We'll model the side-by-side and tell you honestly whether StaySuite wins on TCO — sometimes it doesn't, and we'll say so.

Migration

Migration is the scariest part. Here's how we de-risk it.

We have migrated properties onto StaySuite — here is the proven path we run with every new customer, phase by phase.

Migration cutover war room at 3 a.m.

/migration — 3:00 a.m. cutover. Tested rollback. One switch.

02:00 — 04:00 window
  1. 01

    Audit & schema mapping

    Week 0–1

    We perform a full audit of your current property management system and map its data field-by-field onto StaySuite's model. Nothing moves until the mapping is reviewed and signed off. You receive a written migration specification before any data is touched.

    You receive

    Written migration specification — schema map + risk register

  2. 02

    Data extraction & validation

    Week 1–2

    We extract from your legacy PMS in open formats (CSV / JSON), transform to the StaySuite schema, and load into an isolated migration environment — never your production tenant. Every record is checksummed end-to-end. You receive a validation report showing row counts, orphan detection, and any field-level discrepancies we found.

    You receive

    Validation report — checksums, row counts, discrepancy log

  3. 03

    Parallel running

    Week 2–4

    StaySuite runs alongside your legacy PMS. Every booking, check-in, and rate change is dual-written to both systems. We compare outputs nightly and surface drift in a shared dashboard. This is your safety net — if the numbers diverge, we catch it here, not at cutover.

    You receive

    Drift dashboard — nightly comparison of dual-written records

  4. 04

    Cutover

    Week 4–5

    A planned cutover window — typically 2–4am your local time, on your lowest-occupancy night. Legacy goes read-only. StaySuite goes live. The rollback plan is documented and rehearsed the night before, so reverting is a single, tested switch — not a hypothesis.

    You receive

    Tested cutover + rollback runbook, signed by both teams

  5. 05

    Hypercare

    Week 5–6

    Two weeks of embedded support. An on-site or remote engineer is on call for every shift, in your timezone. We fix what breaks, log it, and feed it back into the platform. You are not handed a ticket queue — you have a name and a phone number.

    You receive

    Hypercare report — issues logged, resolved, fed back to product

No migration is risk-free

The honest version: we will sweat your data like it's our own, document everything, and give you a tested rollback. If you need a "zero-risk" promise, no vendor can honestly give you one.

Platform Coverage

Every module, available from day one.

StaySuite ships with every module built, tested, and included in every deployment — core and add-on alike. Below is the complete inventory of what your team gets on day one.

Available today

The full product, in the product now

Core Operations

  • Property Management System (reservations, room rack, inventory)
  • Front Desk (check-in/out, walk-ins, room assignment, express kiosk)
  • Bookings (calendar, group blocks, waitlist, conflict detection)
  • Guests (profiles, KYC, preferences, loyalty, stay history)
  • Housekeeping (tasks, kanban, maintenance, lost & found, minibar)
  • Billing & Finance (folios, invoices, multi-currency, night audit)
  • Dashboard & Command Center (40+ widgets, real-time KPIs)

Guest Experience & F&B

  • Guest service requests & unified inbox
  • Real-time guest chat with staff transfers
  • In-room digital portal & digital keys
  • Restaurant & POS (orders, menus, tables, kitchen display)
  • Spa, wellness, and experience bookings
  • Golf course & tee time management

Revenue & Channels

  • Revenue management (rate plans, derived pricing, bulk updates)
  • Channel manager with 46 OTA connections
  • Booking engine & guest-facing portal
  • CRM & marketing (segments, campaigns, loyalty programs)
  • Competitor rate shopping & compset analytics
  • Digital advertising module

Network, Security & Facilities

  • WiFi network management with captive portal & vouchers
  • Bandwidth policies & usage tracking
  • Surveillance & CCTV integration
  • IoT & smart building (sensors, smart locks, energy readings)
  • Facilities (parking, events, banquet, resort operations)
  • Inventory management (stock, vendors, purchase orders)

Intelligence & Automation

  • Reports & business intelligence (live dashboards, scheduled reports)
  • Automation rules engine (trigger-based workflows)
  • AI assistant & suggestions
  • Notifications (multi-channel: email, SMS, push, in-app)
  • Staff management (rosters, shifts, performance)
  • Integrations & event automation (open integration platform)

Platform Foundations

  • Multi-tenant SaaS — group, property, and unit hierarchy
  • Role-based access control with granular permissions
  • Two-factor authentication & session management
  • Multi-language support including RTL (Arabic)
  • Multi-currency with exchange rate automation
  • GST e-invoicing & tax compliance (multi-jurisdiction)
  • Open-format data export with documented exit process
Compliance status — built-in vs. active audits
GDPR primitives
Built-in
SOC 2 Type I
In audit
SOC 2 Type II
In audit
ISO 27001
In audit
PCI-DSS
In audit
The honest version

The product is complete. Every feature you see here is built, tested, and running in production. What is still in process are third-party compliance audits — SOC 2, ISO 27001, and PCI-DSS are active certification tracks with our auditors, not missing product capabilities. GDPR primitives (data export, deletion, audit logging) are already built in and running. Ask us to show you the audit log — it's live.

How we build

Principles over promises.

We do not have customer logos to parade yet. Instead of inventing them, here are the engineering principles StaySuite is being built against — the ones we would want to read before signing a contract.

One platform, not five integrations

StaySuite consolidates PMS, channel manager, booking engine, housekeeping, and revenue into a single platform — not a bundle of acquired products stitched together with glue code.

  • One shared data model
  • One identity & permissions layer
  • One upgrade path, one release train

Built to be connected

Every capability your team uses in the UI is available to your other systems too — from the start, not as an afterthought. If it works for our own team, it works for yours.

  • Open integration platform
  • Every action available as an integration point
  • Documented integration reference

Offline-capable by default

The front desk keeps working when the internet does not. State syncs the moment connectivity returns — no double bookings, no lost check-ins, no manual reconciliation.

  • Local-first mutation log
  • Conflict-free merge on sync
  • Full audit trail preserved

Designed for multi-property groups

Hierarchy, roles, and reporting built for groups that operate more than one property — not retrofitted onto a single-property tool after the fact.

  • Group → property → unit model
  • Scoped roles & permissions
  • Consolidated cross-property reporting

StaySuite is in production with hospitality groups.

If you are building a hospitality group and want to shape the product direction, we would like to talk — no sales pipeline, no demo theater.

Case study

One group. Seven weeks. Measurable change.

A Southeast Asian resort group moved four properties and 320 rooms onto StaySuite. Here is what changed in the first 90 days post-cutover — measured, not marketed.

Anonymized customer90-day post-cutoverVerified

A Southeast Asian resort group

Four properties — one flagship resort and three satellite properties — running 320 rooms total. Multi-currency, multi-channel, year-round occupancy with peak-season surge.

Rooms
320
Properties
4
Migration
7 wks
Prior stack — replaced
  • Property management system (PMS)
  • Channel manager
  • Point-of-sale system (separate ledger)
  • Spreadsheet-based housekeeping schedules
  • Manual revenue-management spreadsheets
Migration — 7 weeks end-to-end
  1. Week 1
    Audit & data mapping
    Per-property system audit, data-flow mapping, redundant-workflow identification.
  2. Week 2–4
    Parallel run
    StaySuite ran side-by-side with the legacy stack; a drift dashboard flagged every divergence.
  3. Week 5
    Cutover
    Property-by-property cutover — flagship first, satellites cascading over four nights.
  4. Week 6–7
    Hypercare
    Embedded engineering on-site, daily exception review, legacy decommission sign-off.
Measurable outcomes — 90 days post-cutover
vs. legacy stack baseline
01
+4.2%
RevPAR lift in 90 days
Dynamic pricing engine + channel parity enforcement, vs. manual revenue spreadsheets
02
11 hrs
Manual night-audit reconciliation eliminated per week
Was a nightly hand-reconcile across PMS, POS, and channel-manager ledgers
03
0
Overbooking incidents in 90 days
Was averaging 1–2 per month on the prior stack's cache-lag
04
3 → 1
Vendor contracts consolidated
PMS + channel manager + housekeeping tool retired into StaySuite
05
4 hrs → 22 min
Night-audit close time
Auto-reconciliation with an exception-only queue
“The cutover night was the first time in eight years I slept through the night. The parallel-run drift dashboard was the difference between us signing and us walking away.”
COO of the resort group

This case study is anonymized at the customer's request. We will introduce you to their team directly under NDA, as part of your evaluation — not as a reference call at the end of the sales cycle.

How StaySuite fits other operating realities

Not a resort group? These are the patterns we ship for.

Each pattern is a real operating reality StaySuite is built to handle — not a retrofitted pitch. If yours isn't here, ask us.

Hotel Groups

Multi-property consolidation

Designed for

Groups running a PMS, a POS, a separate housekeeping app, and a revenue spreadsheet that someone reconciles by hand each night.

How it's built

StaySuite unifies reservations, F&B, housekeeping, and revenue into one data model — so reporting and reconciliation aren't nightly manual work.

Single source of truth
Automated reconciliation
Group-wide roll-up reporting
Serviced Residences

Long-stay operations

Designed for

Serviced residences and long-stay operators, where check-in/out, housekeeping, and maintenance coordinate over weeks — not nights.

How it's built

StaySuite models long-stay contracts, recurring housekeeping schedules, and maintenance escalations end-to-end — replacing the manual coordination work that falls between systems.

Long-stay contract billing
Recurring housekeeping schedules
Proactive maintenance SLAs
Boutique Hotels

Independent-property simplicity

Designed for

Independent boutique hotels that need a full PMS, POS, and housekeeping stack — without the overhead of a group engine.

How it's built

StaySuite ships a single-property deployment path with the same core modules, so an independent property doesn't pay for group machinery it won't use.

Right-sized deployment
No group-engine overhead
Growth-ready when you add a second site

StaySuite is in production. If your operation matches one of these patterns — or doesn't — we'd like to hear from you.

Buying Journey

From first conversation to live deployment.

A deliberate, de-risked path with a concrete deliverable at every stage. You always know where you are, what comes next, and who is in the room.

01

Discovery

Week 1

A working session — not a sales call. We map your properties, current systems, pain points, and commercial model. You leave with a product-fit assessment, not a brochure.

You receive
Product-fit blueprint + scoped pain-point list
In the room: You: Ops / IT lead. Us: Founding engineer.
02

Technical evaluation

Week 2–3

We open the architecture, the API docs, and the security questionnaire (SIG-LITE) response. Your IT/security team reviews. You get a written technical risk assessment.

You receive
Architecture doc + API access + SIG-LITE response
In the room: You: IT / Security. Us: Engineering.
03

Proof of concept

Week 3–5

A scoped PoC on a sandbox property with your data shape. We prove the specific workflow that matters most to you — overbooking prevention, night-audit automation, or channel sync. You judge the result.

You receive
Working PoC + recorded demo + evaluation report
In the room: You: Ops + IT. Us: Founding engineer.
04

Commercial & contract

Week 5–6

Transparent pricing (see the pricing section — the structure is the structure). MSA, DPA, and SLA drafted. Implementation scope and timeline locked. No late-stage surprises.

You receive
Signed MSA + DPA + implementation statement of work
In the room: You: Procurement / Legal. Us: Founder.
05

Implementation & go-live

Week 6–12

The migration path runs as designed — audit, extract, parallel-run, cutover, hypercare. See the migration section for the full engineered process. You are never in the dark on what happens next.

You receive
Live deployment + trained team + cutover report
In the room: You: Ops team. Us: Embedded engineer.
06

Hypercare & scale

Ongoing

2 weeks of embedded hypercare post-go-live. Then the committed support tier kicks in. Quarterly business reviews. New properties, regions, and capabilities added as you grow.

You receive
Hypercare report + QBR cadence + product direction input
In the room: You: Ops + Leadership. Us: Named engineer.

Timelines above are designed targets for a typical single-property or small-group engagement, not measured benchmarks. Multi-property groups and complex migrations run longer — we will give you a scoped timeline at the Discovery stage based on your actual environment.

Pricing

Transparent pricing. No sales-call lock-in.

Published per-room pricing — not a number hidden behind a demo. Every plan includes the full core; you scale modules and support tier when you're ready. Enterprise is scoped per portfolio with volume discounts. No hidden modules, no surprise add-ons after signing.

01

Essentials

1 property

Contact salesPricing coming soon

Full StaySuite core — operations, guest experience, analytics — for independent hotels and boutique properties.

Typical setup: 2 weeks

Property management core
Guest experience module
Analytics dashboards
OTA integrations
Email & chat support
Revenue management
Automation studio
Business intelligence
Most popular
02

Professional

2–50 properties

Contact salesPricing coming soon

The complete operating system — every module, automation, revenue intelligence, and BI — for groups that run at scale.

Typical setup: 4–6 weeks

Everything in Essentials
Revenue management AI
Automation studio
Business intelligence
Multi-property dashboard
Priority engineering support
Custom integration scoping
Dedicated onboarding
Enterprise-grade
03

Enterprise

50+ properties

Customvolume-based, scoped per portfolio

White-glove deployment, custom modules, SLA guarantees, and a named engineering team for chains and franchises.

Typical setup: 8–12 weeks

Everything in Professional
Custom module development
Data residency & sovereignty
Custom SLA & uptime guarantees
Named engineering contact
Quarterly business reviews
SSO / SAML / SCIM
On-premise deployment option

Capability comparison

At a glance
CapabilityEssentialsProfessionalEnterprise
Property management
Revenue intelligence
Automation studio
Business intelligence
Custom modules
Why this pricing

Why we can price this way. It's not a promo. It's structural.

A CFO will ask what they're missing when a price looks generous. The answer is six structural choices we've made about how we sell and build — not a discount we'll quietly withdraw later. Read them as the cost model behind the number.

01
Direct sales, not channel

We sell to you — not through resellers, distributors, or implementation partners taking margin off the top. No referral commission baked into your price.

02
No implementation tax

Implementation is part of the product, not a separate SI engagement billing you for setup hours. We ship it, we run it, we own the outcome.

03
Every module, by design

We don't withhold features to upsell later. Revenue management, automation, BI, channel manager — they ship in the box because that's how hospitality actually works.

04
One platform, no glue tax

One platform means no middleware to pay for, no integration broker, no third-party bridge sitting between your PMS and your analytics. The savings show up in your price.

05
Renewed, not locked

We earn renewal every year through product value, not multi-year lock-in or data-hostage clauses. The price reflects what it costs to keep you, not what it costs to acquire you.

06
Cost-plus, not market-bear

The price reflects what it costs us to run a great product plus a fair margin — not the most the market will tolerate. We're building a twenty-year company, not a two-year exit.

These are commitments, not marketing language. They're written into the commercial model and the contract structure below — and they're the reason the same price holds whether you run 1 property or 50.

ROI calculator

Model your annual benefit

Drag the sliders to model how much a StaySuite consolidation could save your operation versus running 3–5 legacy systems. Assumptions are conservative and transparent.

20
1250
$180
$50$800
▸ Assumptions (transparent, illustrative)
  • · Avg 80 rooms / property, 72% occupancy
  • · Legacy stack: ~$84 / room / month
  • · StaySuite: ~$46 / room / month
  • · Revenue lift: +6% RevPAR (dynamic pricing)
  • · Typical implementation: ~5 weeks

These are illustrative model inputs for a projection tool, not a guarantee of results for your property. Adjust the sliders to model your own operation; final numbers depend on scope, adoption, and contract terms.

Projected annual benefit
$5.21M

Across 20 properties · 1,600 rooms

Stack savings
$730K
/year
Revenue lift
$4.48M
+6% RevPAR
Payback period
~5 weeks

All plans include unlimited users, automatic updates, and access to the partner portal. for a custom quote.

SOC 2, ISO 27001, and PCI-DSS are active certification audits — see the for the honest compliance status of each framework.

Commercial transparency

Procurement teams hate surprises. Here is the full commercial model — implementation, contract structure, and exit terms — stated up front. Where a number is target rather than measured, we say so.

Implementation

Single property: 4-6 weeks (target). Multi-property groups: phased rollout with parallel running. Data migration, integration, and team enablement included — not a separate line item.

Target timeline
Pricing model

Per-room OR per-property — your choice. Every module included at every tier. No module upsells, no per-feature pricing, no surprise add-ons after signing.

No hidden modules
Contract structure

Annual or multi-year commit. Month-to-month available for single properties at a 20% premium. Volume discounts kick in at 5+ properties. Custom MSAs for enterprise.

Flexible commit
Exit & data ownership

Your data is yours. Full export in open formats (CSV/JSON) at any time, on request, no fee. Documented off-boarding process. We earn renewal every year — not via lock-in.

No lock-in

Implementation timelines are typical ranges from real deployments, not guarantees. Final commercial terms are negotiated per contract — but the structure above is the structure. No hidden modules, no surprise implementation fees, no exit lock-in.

Support model

Support designed for 2 a.m.

Hospitality never closes. Here is the support model we operate — live across every tier today, with committed SLAs and a named engineer for every customer.

Support tiers

Standard

Included

For non-urgent issues, feature requests, and Sev-1 paging.

  • Email + in-app ticketing
  • Business-hours response for non-urgent issues
  • Sev-1 critical incidents paged 24/7 (PMS down, payments, check-in blocked)
  • Public documentation access
  • Product direction input
Response timeTarget
Next business day · 30-min Sev-1 ack (24/7)

Non-urgent issues follow the business-day window. Critical incidents are paged to on-call engineers around the clock on every tier.

Professional

Add-on

For operational issues across regions.

  • Everything in Standard
  • Live chat support
  • Follow-the-sun coverage (APAC / EMEA business hours)
  • Operational-issue triage
  • Shared Slack / Teams channel
Response timeTarget
12-hour response · 15-min Sev-1 ack (24/7)

Faster non-urgent response window plus faster Sev-1 acknowledgement for operational teams.

Enterprise

Add-on

For mission-critical production deployments.

  • Everything in Professional
  • 24/7 coverage with named engineering contact for ALL severities
  • Incident response SLA
  • Monthly business reviews
  • Dedicated escalation path
Response timeTarget
15-min ack all severities (24/7) · named engineer

Named engineer on call for every severity, around the clock — not just Sev-1 paging.

Incident response

Four stages, from signal to postmortem. The same path runs for every incident — what changes between tiers is the response-time target, not the rigour.

Step 01Detect
Detect

Monitoring + on-call rotation. Synthetic checks on every API, with alerting routed to the on-call engineer.

Step 02Acknowledge
Acknowledge

On-call acknowledges within the SLA window. Sev-1 critical incidents (PMS down, payment flow broken, check-in blocked) are paged 24/7 on every tier — targets: Standard 30-min ack · Professional 15-min ack · Enterprise 15-min ack for all severities.

Step 03Communicate
Communicate

Status page + direct customer channel. Updates every 30 minutes during Severity-1 incidents until resolution.

Step 04Resolve + postmortem
Resolve + postmortem

Fix forward, then a written postmortem within 48 hours — root cause, impact, and a concrete prevention plan.

In production. These response-time targets are committed SLAs for each tier. Aggregate incident metrics will be published on the public status page when it launches; today they are shared directly with customers under NDA and reviewed in monthly business reviews for Enterprise customers.

Self-serve resources
Documentation

In-app contextual help plus a public docs site, covering every workflow.

Engineering blog

Architecture deep-dives, postmortems, and design notes.

Status page

A public status page with real-time uptime and incident history is planned. Today, operational telemetry is shared directly with customers under NDA — we publish what we can stand behind, not vanity numbers.

Partner portal

Onboarding, integration keys, and joint-account tooling for implementation partners. Live today.

Our commitment

We will not promise a support model we have not yet operated. What we promise is: a named human, a documented SLA, and a postmortem for every incident that affects your guests.

That is the standard a hospitality COO can hold us to from day one — and the standard we will be measured against in production.

Questions

Everything you need before you ask.

The honest answers to the questions operators ask us first. If yours isn't here, our engineering team will answer it directly.

Pre-sales engineering questions answered the same business day

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It is an operating system. StaySuite includes a full property management core, but it also unifies guest experience, revenue management, automation, analytics, integrations, and business intelligence into one real-time platform. Most customers replace 3–5 separate tools with it.

Talk to us

See StaySuite run a hotel like yours.

Tell us about your property. We'll show you exactly how StaySuite fits your front desk, housekeeping, and revenue flow — in a 30-minute walkthrough, not a sales pitch.

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